• Procedures

DataDirect - Phone Support

SupportLink telephone support is available to customers with SupportLink maintenance agreements. To inquire about a SupportLink agreement or to purchase or renew an existing SupportLink maintenance agreement, please contact the sales office for your area.

If you are evaluating a DataDirect product, please see Evaluation Help.

Standard operating days are Monday through Friday, with hours noted below. Emergency calls outside of these hours will be routed to a 7x24 mobile phone.

Operating Hours:

Shadow products: 3 AM ET-7 PM ET
All other products: 2 AM ET-8 PM ET

If you are outside the United States and purchased from a distributor, contact the distributor both to purchase a SupportLink agreement and to receive support.